We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled (please note that this excludes show shoes and any products made to your bespoke requirements – in these instances we strongly recommend that you are confident about the sizing and spelling of names etc before ordering).
We do extend our return period over the Christmas period to cover early purchases.
There are no refunds or exchanges available for wigs. If you are unsure about style or colour please call the shop and we will be able to assist you – we may at our discretion allow you to order two or more colours and then return the unopened packages.
We recommend that you test the fit of any pumps or jig shoes on carpet to avoid marking the soles. Please note we cannot refund or exchange pumps or shoes that have been worn at a dance class unless faulty.
If you need to return an item please print off a copy of returns form or a copy of the order form (which you received at purchase) and enclose it with your goods.
If you wish to return either FLEXI PRO OR ATLANTIC BROG in the USA please send them back to our US rep. Please contact the Belfast Shop via phone or email (Cathy@feisfayre.com) to receive the USA returns form.
PLEASE NOTE: Our US rep can only receive returns of Flexi Pro or Atlantic Brog; they do not accept pump or accessory returns.
Returns addressFeis Fayre, The Irish Dancing Shop
Twin Spires Complex
155 Northumberland Street
Belfast, BT13 2JF
USA Returns addressPlease contact Cathy@feisfayre.com for this address
If you are returning from outside the EU then please mark the box and customs slip ‘Returning to Manufacturer’ to avoid delays and charges in customs. We DO NOT except deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges.
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.
The postage cost of sending out replacements will be charged to the card detailed on the returns form or alternatively our staff will call you for details. If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.
Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!